Shipping policy

Shipping Policy

Last Updated: December 16, 2025

At Paws & Whiskers World, we’re dedicated to getting your pet’s favorite products to you as quickly and safely as possible. Please read our Shipping Policy carefully before placing your order.

1. Order Processing

Orders are processed within 1–3 business days (excluding weekends and public holidays).
Orders placed after 5:00 PM (local time) will be processed on the next business day.
Processing times may be extended during sales, holidays, or high-demand periods.

Once your order ships, you will receive a confirmation email with tracking details.

2. Shipping Methods & Delivery Times

Shipping costs and delivery timelines are calculated at checkout based on your location, order size, and selected shipping option.

Estimated Delivery Times:

Standard Shipping: 5–10 business days
Express Shipping: 2–5 business days

Delivery times are estimates and may vary due to carrier delays, weather conditions, or customs processing.

3. Shipping Rates

Shipping fees are displayed at checkout before payment is completed.
Promotional or free shipping offers may be available for a limited time and will be clearly stated on our website.

4. Shipping Destinations

We currently only ship to the United States.

5. Order Tracking

A tracking number will be emailed once your order has shipped.
Tracking updates may take 24–48 hours to appear in the carrier’s system.

6. Delays, Lost, or Damaged Orders

Delayed Orders: If your package has not arrived within the estimated timeframe, please contact us.
Lost Packages: If tracking shows a package as lost, we will assist in filing a claim with the carrier.
Damaged Items: If your order arrives damaged, notify us within 48 hours of delivery with clear photos of the item and packaging.

7. Incorrect Address Disclaimer

Please ensure your shipping address is accurate at checkout. Paws & Whiskers World is not responsible for orders delivered to incorrect addresses provided by the customer. Address changes cannot be guaranteed once an order has been processed.